Real questions, straight answers.

That's exactly who we built this for. You don't set it up — we do, on a 20–30 minute phone call where we import your customers, set your pricing, and connect your payments for you. After that, using it day to day is tapping a few buttons on your phone: mark a job done, send an invoice, take a payment. If you can text, you can run CHS.

Your data is yours. If you cancel, you can export your customers, jobs, invoices, and financial history — nothing gets held hostage. We'd rather earn your business every month than trap you in a contract.

Depends on what you sign up for. The AI call intake included in Grow and Pro answers, books straight onto your calendar, and hands off cleanly — it's not a maze of "press 1 for..." If you add AI + Human Backup or Full Appointment-Setting, a real live person steps in for anything complicated or urgent, like an emergency call. We don't let a robot fumble a burst pipe.

Software starts at $49/month and tops out at $349/month depending on the tier. If you take payments through us, we charge 2.7–2.9% + $0.30 per card transaction and 1.0% on ACH — in line with what everyone else charges. Add-on services (bookkeeping, phone answering, inventory) are priced separately, starting at $79/month, and you only pay for what you turn on. See the full pricing page — there's no hidden layer.

No. Our bookkeeping service keeps your books current and categorized and hands you a clean, tax-ready P&L — that's the reconciliation and bookkeeping work most solo owners either skip or do badly at 9pm. Your CPA still files your taxes and gives you tax strategy advice; we just make sure they're working from clean books instead of a shoebox of receipts.

The app is built iPhone-first — that's where the field experience (camera, tap-to-pay, offline job logging) is sharpest. It also works from any web browser, so an office admin or spouse can run it from a laptop. Android app support is on our roadmap.

Most owners have a real job — quoted, scheduled, invoiced, or paid — running through CHS within a week of their setup call. The call itself is 20–30 minutes, and your customer list, pricing, and payments get connected during it, not over the following month.

No. We do not sell your customer data to anyone, ever. Your customer list belongs to your business. If you're a solo operator later approached by an acquirer who happens to already run CHS, that only ever happens with your explicit, opt-in consent — never something we do behind your back.

We're starting in Northern Virginia — Arlington, Alexandria, Fairfax, Falls Church, Vienna, McLean, and Loudoun County — with electricians and plumbers first. Outside that area, sign up anyway and we'll add you to the waitlist and reach out the moment we're live near you.

Yes — we import your existing customer list and job history as part of the setup call, so you're not starting over. Most owners switch because software-only tools leave them to figure out the back office alone; CHS gives you the app plus a person to actually do the parts you don't have time for.

No contract on month-to-month plans — cancel whenever you want, from the app or by calling us. Annual plans are prepaid for the year at a discount, same as choosing to pay upfront for anything else; if that's not for you, stay on monthly.

No. The software works completely on its own. Add a service whenever — or if — you decide you'd rather have a person handle it.

Yes. Grow includes 2 seats and Pro includes 5, with employees able to log their hours, see their assigned jobs, and (if they're an apprentice) log hours toward their license with supervisor sign-off. Additional seats are $25/month each.

Fair question. The team behind Change Home Services spent years running real estate and property management operations — hiring, scheduling, and paying tradespeople every week — and built and scaled technology companies to successful exits before that. Running businesses responsibly is what we do. Your money never touches our hands: payments run through Stripe, the same processor Jobber and Housecall Pro use. And your data stays yours — exportable anytime, with role-based access so even our own staff only see what's scoped to the service you've actually signed up for.